Store policy: returns, exchanges and refunds

Please read our policy before you buy. If you have any questions, our team will be glad to help.

• Keep your receipt. Proof of purchase is required for all exchanges and refunds.
• Refunds: within 7 days. We accept refund requests within the first 7 days after purchase.
• Store credit: after 7 days and up to 30 days. After 7 days, and up to 30 days after purchase, you’re eligible for store credit. Items must be returned in their original condition to receive store credit.
• Defective items: report within 7 days. Any defective item must be reported within 7 days of the original purchase.
• Glass products: our glass products come with no warranty.
• Used items: items that have been used can’t be refunded or exchanged.
• Gift cards: please bring the physical gift card to use it in store.
• Vaporizers and electronic products: vaporizer warranties are provided by the manufacturer. Check your vaporizer’s documentation or the manufacturer’s website for warranty details.